Legal
These terms govern the use of Royal Air booking, payment, and travel services.
Royal Air is based in Kinshasa, Democratic Republic of the Congo (DRC), and provides passenger and related travel services within the DRC and neighboring regions. These terms apply to website use, booking, payment, and post-booking service interactions.
You must provide accurate traveler and contact details. You are responsible for any activity made using your account, booking reference, or one-time access verification credentials.
Some bookings are created as temporary reservation holds. If payment is not completed before the hold expiry shown in your booking details, the reservation may expire and inventory may be released automatically.
Displayed prices may include base fare, taxes, and applicable charges. Fares may be revalidated before final ticket issuance. If a fare changes before payment confirmation, updated pricing may apply.
Payment is considered complete only after successful verification by approved payment channels. Pending or failed transactions do not guarantee ticket issuance. We may cancel unpaid or unverified bookings.
Passengers are responsible for ensuring names match identity documents and for carrying valid travel documents required by applicable authorities. Document or identity mismatch may result in denied travel.
Carry-on allowances follow fare and route rules. Optional checked baggage and special items may be reviewed and finalized during check-in and can incur additional charges.
Eligibility for changes, cancellation credits, or refunds depends on fare rules, route conditions, and timing. Certain fares may be non-refundable or partially refundable.
Schedules, aircraft type, and routing may change due to operational, regulatory, weather, or safety reasons. We will use reasonable efforts to communicate significant disruptions.
To the maximum extent permitted by law, liability for indirect, incidental, or consequential losses is limited. Nothing in these terms excludes liability that cannot lawfully be excluded.
These terms are governed by the laws of the Democratic Republic of the Congo unless mandatory local law in a customer jurisdiction applies. Disputes are subject to competent courts in Kinshasa, unless otherwise required by law.
We may update these terms from time to time. The latest version and effective date will be posted on this page.
Questions about this policy? Contact us.
